The organization SHALL:
a)determine the necessary competence of person(s) doing work under its control that affects the performance and effectiveness of the quality management system;
b)ensure that these persons are competent on the basis of appropriate education, training, or experience;
c)where applicable, take actions to acquire the necessary competence, and evaluate the effectiveness of the actions taken;
d)retain appropriate DOCUMENTED INFORMATION as evidence of competence.
•NOTE: Applicable actions can include, for example, the provision of training to, the mentoring of, or the reassignment of currently employed persons; or the hiring or contracting of competent persons.